Refund and Cancellation Policy

This Refund and Cancellation Policy governs digital purchases made for the RingMeds Plus feature tier within the RingMeds Android mobile application.

1. Overview of the Digital Purchase

RingMeds Plus is a prepaid digital feature package available at a one-time charge of ₹19 for 12 months (365 calendar days).

• Digital Services: Unlocks custom ringtones, custom spoken scripts, recorded personal voice reminders, call screen background personalization, extended 365-day dose history, and downloadable PDF reports.
• No Automatic Recurring Billing: The purchase is non-recurring. RingMeds does not store payment mandates or auto-debit your bank account, card, or UPI. When the 12-month period concludes, your account gracefully returns to the Free tier unless you deliberately choose to renew manually.
• Account Binding: A successful purchase is authoritatively verified and tied to your authenticated RingMeds account (via Google Sign-In or verified Email).

2. Cancellation Policy

Because RingMeds Plus is a prepaid one-time purchase with zero automatic renewals or scheduled future debits, there is no recurring billing cycle to cancel. Once activated, the digital features remain accessible to your account for the full 365-day prepaid term. If you choose not to use the Plus features during this duration, you are not subjected to any future automatic payments or penalties.

3. Payment Succeeded But Plus Not Activated

In rare cases where your bank or UPI app indicates that money was debited, but temporary network latency prevents immediate activation of your Plus entitlement:

1. Open the application and select "Restore Purchase" on the Plus screen, which re-synchronises your entitlement with the authoritative server.
2. If the issue persists, please email our support team at adityainnovationsgroup@gmail.com with your registered email address and the Razorpay Payment ID or UPI transaction reference.
3. We will verify the transaction status directly against the Razorpay merchant ledger and manually activate your entitlement or coordinate a refund if the transaction was not captured.

4. Duplicate Payments & Transaction Anomalies

If a network interruption or multiple clicks result in duplicate charges for the same account and same term:

• Please contact us immediately at adityainnovationsgroup@gmail.com providing both transaction references.
• Once our server verifies duplicate captured payments for the same account, the redundant payment will be processed for refund back to the original source payment instrument through the Razorpay gateway.

5. Assessment of Refund Requests

We do not maintain an unfair or blanket "no refunds under any circumstance" rule. Refund requests will be fairly assessed under applicable Indian consumer protection laws and payment-provider standards. Scenarios eligible for review include:

• Verified duplicate billing for the same subscription period.
• Payment debited from the user's account where the digital entitlement could not be fulfilled or verified by our servers.
• Proven unauthorized payment transactions verified through the payment gateway's security protocols.

Refunds approved by our team are issued back through the original payment method (via Razorpay to the originating UPI handle, card, or bank account). The actual timeline for funds appearing in your account depends on the banking channel and clearing systems of the originating financial institution.

6. How to Request Assistance

To initiate an inquiry or report an issue regarding a payment, please reach out to: